Frequently Asked Questions
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Contact Info - Text is the quickest way to reach us, however you can also give us a call or email us! Text or call 623-387-2458 and email is TheChocolateNuggetAZ@gmail.com
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Where are you located? - We are a home-based bakery working under the AZ cottage law based in Surprise, AZ. CF-113617
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Do you deliver and what time? Yes, typically early mornings between 8-9am to ensure your order travels safely in the AZ heat. Your delivery time will be arranged with you once your order is confirmed. We offer evening before event deliveries or morning of event deliveries.
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Can I pick up my order and what time? Yes - please note due to the heat and travel, once your order leaves my hands, it is no longer my responsibility. If damaged or items melt during travel, no refunds are given. Items must travel on a level floor of a cold vehicle. Having a non-slip matt will help keep your order safe. DO NOT leave your items in your vehicle with your vehicle turned off for no amount of time! Pick up times will depend on the day of your order and will be arranged with you once your order has been accepted.
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How much is delivery? Pricing will depend on your location and varies from $5.00-$25.00
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What size cakes do you offer? Custom cakes are available in 6"/8"/10"/12" round and 9x12 sheet cakes. We do not offer larger sheet cakes due to our refrigeration limits. Pre designed cake sizes are listed under the cake descriptions.
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Do you offer Gluten free or no dairy items? No
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How do I order and pay? Please fill out the order form and submit or text us your request for a quicker response. Once we check our availability for your requested date and we accept your order, we will send you a invoice with a link for payment. $50 payment is required to be paid at the time of your request to hold your date. The remaining amount must be paid in full 1 week prior to your delivery date.
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Do you do tiered cakes? Yes, but only up to 2 tiers.
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Do you do tall cakes? Yes
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Do you use fondant? We only use fondant for accent pieces or added decorations. We do not cover cakes in fondant.
